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Applications Support Analyst - Glasgow

up to £28k + Benefits
Ref: 207 Date Posted: Tuesday 10 Oct 2017

This is a fascinating role for a Software Applications Support Analyst to join an exciting new business which forms part of a major Global Software Company who deliver next generation technology products across various sectors.


This position truly offers the best of both worlds; the excitement of working in a start-up environment, combined with the career opportunities and security of a large organisation.


The key focus of this position is to provide technical support on a next generation software product based on the MS platform


Responsibilities include:

  • To leverage strong analytical and problem solving skills to efficiently resolve incidents

  • To provide clients with regular and timely updates

  • To maintaining the highest level of client satisfaction

  • Reproduce and meticulously document software defects

  • Monitor, deploy and maintain client production environments

  • Contribute to the support knowledgebase

  • Assist with a wide variety of operational projects including:

  • Technical programming and scripting tasks

  • Enhancing the customer support experience

  • Optimizing internal processes and procedures


Any interested individuals should have a track record of working successfully in an application support role together with strong problem solving and analytical skills, be proficient with SQL and have an understanding of relational database systems


This is a very rare chance to join an exciting new venture of an already incredibly successful company who can provide you with the chance to work with cutting edge technology, impressive opportunities for career development and a defined focus on work-life balance.


If this role sounds interesting please send a copy of your cv to kari-ann@oktaresourcing.com




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